Airport Facilities & Passenger Services at JNB
Welcome to O.R. Tambo International Airport (JNB)! We’ve got a fantastic array of facilities and services here, all thoughtfully designed to make your journey through Johannesburg as smooth, comfy, and convenient as can be. Whether you’re flying in, flying out, or just passing through, we’ve got everything you might need – from handling your finances to keeping the little ones happy.
💡 Stay Connected:
Need to get online? We’ve got you covered with free Wi-Fi access available throughout the airport terminals. Just hop onto the “#JNB Free WiFi” network on your device to catch up on emails, browse the web, or chat with family and friends before your flight.
Key Passenger Services
Here’s a quick guide to the essential services and facilities you’ll find around the airport.
Information Desks
Our friendly and super helpful staff are waiting to assist you at the information desks, conveniently located in both the arrivals and departures halls. Ask us anything – from flight times to finding your way around the terminal!
Financial Services
Sort out your finances with absolute ease before you head off on your adventure.
- ATMs: Need some cash? Automated Teller Machines are readily available both landside (before security) and airside (after security), dispensing South African Rand for your convenience.
- Foreign Exchange: Changing currency is a breeze with our foreign exchange services, perfectly situated in the arrivals and departures halls to handle all your forex needs.
Baggage Services
Travel with complete peace of mind, thanks to our handy baggage services.
- Luggage Wrapping: Keep your precious belongings safe and secure by getting them professionally wrapped at our wrapping stations in the departures hall.
- Lost & Found: If something goes missing or you find an item within the airport terminal, please pop over to the main information desk. For any lost luggage, it’s best to chat directly with your airline.
Family & Special Assistance
We’re dedicated to ensuring everyone has a comfortable and stress-free experience at O.R. Tambo.
- Baby Changing Facilities: You’ll find clean and convenient baby changing facilities in most restroom areas throughout the airport.
- Passenger Assistance: Our airlines and airport staff are always ready to provide assistance for passengers with reduced mobility or special needs. We recommend arranging this service directly with your airline at least 48 hours before your flight for the smoothest experience.
Additional Amenities
- Prayer Rooms: We offer serene, multi-faith prayer rooms if you need a quiet space for reflection or prayer.
- Medical Services: A fully equipped medical clinic and pharmacy are located on-site, just in case of any health needs or emergencies.
- Airport Lounges: Fancy a bit of pre-flight relaxation? Several premium lounges are available, offering a tranquil space to unwind, get some work done, or grab a bite to eat. You can usually access these through airline status, certain credit card programs, or by purchasing a day pass.
- VAT Refund: If you’re an international tourist, remember you can claim your Value-Added Tax (VAT) refund at the dedicated counters in the international departures hall.
For even more specific details, like exact locations, feel free to visit our Airport Information page online or simply ask one of our friendly help desk staff in the terminal. Safe travels!
